FAQ
What operating systems does the service work on?
The service can be used with the versions of Windows and iOS that the respective provider actively supports, both for client computers and servers. In most cases, the service also works on older versions, but we cannot take responsibility for the service working as expected if the operating system providers no longer support the platform.
Support for more operating systems will be added.
How to install the agent?
The agent can be installed manually just like any other program. There are also many ways to automate the installation, but which one works for you varies with how you distribute programs in general.
But it is always possible to install manually.
Can I get help with the installation?
Yes, for an additional cost, we can in most cases help with installation remotely or on site. Contact us at info@infobyte.se with more information about how many computers apply, where they are and how they are connected.
Does it work with all antivirus programs?
Normally yes but it may require settings in such security solutions that allow our agent to run on the devices.
Do I need to think about anything in the firewall?
Yes, all devices to be monitored need to be able to communicate with our security center (central.infobyte.se / IPv4 83.233.207.111) on port 443. This is the same port that web browsers normally use and there are rarely problems with communication.
What about support?
Our support to administrators is available during office hours, non-holiday weekdays CET.
When do I have to pay?
The easiest way is to pay by card when you order your subscription, but if you choose an invoice, the payment terms are 30 days from the order date. However, your subscription starts immediately when we have reviewed and approved your order.
How is the subscription renewed?
Some time before the current subscription expires, you will receive a renewal offer in the form of an invoice. By paying it (manually via your bank or via card) the subscription is renewed. We never renew anything automatically for your security.
If you don’t want to continue with the service, you don’t really have to do anything other than not paying for the renewal, but we are of course happy if we can find out in another way so that we can catch any ambiguities.